Company Description

Carden & Associates, Inc. has become one of the largest crop insurance agencies in the United States by providing the highest quality service to farmers, growers, and ranchers. We offer a suite of products in addition to Federal Crop Insurance that is continuously evolving to keep our customers growing in the event of a disaster. Along with these products, we have formed strategic financial and technology partnerships to provide additional support for our customers. We pride ourselves on our team of experienced sales agents, customer service representatives, technical experts, and support staff with strong farming and insurance backgrounds, sharing a commitment to excellence that is second to none. Carden & Associates, Inc. - Serving America’s farmers for over 25 years.

The Position

We are looking to hire one full-time Customer Service Representative (CSR) to support our Sales Agents in selling, servicing, and renewing crop insurance policies. The ideal candidate is a self-starter who works well with others, seeks to build a long-term career, and possesses exemplary customer service skills.

Essential Job Functions

• Input data and prepare all reports (applications, acreage reports, PAWs, et cetera) along with required paperwork and quotes for Agents.
• Research policy provisions to provide information to agents and/or customers.
• Manage phone calls & emails from Customers and Adjusters, providing information, assignments of indemnity, proof of insurance, analyze billing statements and claim payments, and historical information on policies.
• Assist in handling compliance issues, including Tax ID errors and Conservation Non-Compliance.
• Search County Assessor sites to find the policyholder’s property.
• Utilize appropriate software to input data, print reports, and use provided mapping systems to identify the property being insured.
• Input information from inspections and verify input by insurance company Underwriters.

The Ideal Candidate

To be successful in this role, our candidate must possess the following attributes:

• Ability to work well with others, good listening skills, and excellent communication skills, oral and written.
• Professional attitude and high moral character.
• Computer literacy: Proficient in Microsoft products and general Internet search and data entry skills.
• Self-motivated – knowing what the job requires and doing it without being told what and when to do it.
• Strong work ethic.
• Commitment to education and life-long learning. Adapt and develop proficiency with new processes and products released yearly.
• Service-oriented attitude with a desire to help customers and agents get answers or paperwork.
• Critical thinking – ability to work out complex issues, identify problems, and devise solutions.
• Attention to detail.

Qualifications

• High school education or equivalent.
• 1-2 years of customer service experience preferred.
• Stellar written and verbal communication skills.
• Ability to operate simple office equipment.
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint) and Adobe Acrobat.
• Appropriate Licensure.

Benefits

Carden & Associates offers its employees the following:

• Health insurance
• Dental insurance
• 401(k) matching
• Disability insurance
• Health savings account
• Life insurance
• Paid vacation
• Vision insurance
• Long-term care insurance

Carden & Associates, Inc. thanks every applicant for their interest and will contact only the candidates with the highest qualifications.

Carden & Associates, Inc. is an Equal Opportunity Employer.